Refund policy

At Lume, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return window. You have 30 days from the date you receive your item to initiate a return.

Return Conditions

To be eligible for a return, your item must be in its original, unused state, with all tags attached and in the original packaging. You will need your receipt or proof of purchase.

To initiate a return, contact PlankGevorkian@gmail.com. Returns sent without prior authorization are not accepted. Once approved, we will provide shipping instructions and the return address.

Return Shipping Fee

If a product arrives damaged, is incorrect or does not work, we cover return or exchange shipping. For a return or exchange for personal reasons, the customer pays return shipping.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card company may need additional processing time. If you have not received your refund after 7 business days from our confirmation, contact PlankGevorkian@gmail.com.